Refund policy

Last updated 7 September 2026

How refunds work at StormFame: a 30-day money-back guarantee, an automatic 30-day refill on anything that drops, and a plain list of the few things we cannot refund, with what we do instead. StormFame is operated by AUDIBLAZE LTD, 2 Fenton Road, Bournemouth BH6 5EY, United Kingdom.

1. Two guarantees, running side by side

Every order is covered by a 30-day refill guarantee on anything that drops, and a 30-day money-back guarantee if the order does not do what we said it would. Using one does not cancel the other, and neither one replaces your legal rights as a consumer; they sit on top of them.

2. The 30-day refill guarantee

Followers, likes, views and subscribers sometimes drop. That happens on every platform, and we would rather say so than pretend otherwise. If any part of your order drops within 30 days of delivery finishing, we top it back up free.

Refills are automatic. There is no form and nothing to claim. Our system re-checks the count and puts back what is missing. If you spot a drop and nothing has happened within 48 hours, email us and we will run it by hand.

For a refill to work, three things need to be true:

• The account is public. We cannot count what we cannot see.
• The post or video still exists.
• The username has not changed, or you have told us the new one.

We never ask for your password: not for a refill, not for anything.

3. The 30-day money-back guarantee

If an order does not arrive, arrives incomplete, or is not what you paid for, you can have your money back within 30 days of purchase. To claim:

• Email instactive6@gmail.com from the address you ordered with.
• Give the @username or link on the order and roughly when you placed it.
• Say in a sentence what went wrong.

That is the entire process. Support is staffed 24/7 and we answer every refund email, typically in under 15 minutes. We may offer to fix the order first, by restarting it, re-targeting it or finishing it, but you are free to say no and take the refund instead.

4. Your statutory cancellation right

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a service bought online. Because delivery starts within 30 minutes, placing an order asks us to begin at once, and once delivery has started the right to cancel no longer applies to the part already supplied. If you change your mind before delivery has begun, email us immediately and we will cancel and refund in full. In every other case our 30-day money-back guarantee above is broader than the statutory right, and it is the one we apply.

5. If something goes wrong with delivery

Delivery never starts

Delivery should begin within 30 minutes. If nothing has appeared after 12 hours and we cannot get it moving, you get a full refund. No conditions attached.

Delivery is late

Larger orders are drip-fed, sometimes over several days, because a sudden spike looks unnatural. Slow is not the same as failed. But if an order sits with no movement for more than 24 hours, tell us and we will restart it or refund the undelivered part, whichever you prefer.

Delivery only partly completes

You pay for what you receive. If 600 of 1,000 followers arrive and the rest cannot be delivered, we refund the missing 400 pro rata, or complete the order. Your choice.

6. What we cannot refund, and what we do instead

Three situations sit outside our control. We still try to put them right; we just cannot return the cost of work already delivered.

• The account was switched to private during delivery. Delivery stops the moment the account closes and cannot resume until it is public again. Make it public, email us, and we will restart the remainder free of charge within your 30 days.
• The username or link was wrong. We deliver to whatever is entered at checkout, and it cannot be pulled back off someone else's account. If delivery has not started, tell us quickly and we will correct it for free.
• The post or video was deleted. Likes and views attach to the post, not the account, so a deleted post cannot be refilled or refunded. Anything still undelivered can be moved to another post.

If an order was delivered exactly as described and you have simply changed your mind, email us anyway. We would rather find something that works than leave you unhappy.

7. How long refunds take

We reply within 24 hours at the outside, usually within minutes. Approved refunds go back to the card, Apple Pay or Google Pay method you paid with; we cannot send them anywhere else. Your bank then takes 3 to 5 working days, occasionally up to 10. We will confirm the date we released it.

Please email before raising a chargeback. A chargeback takes weeks and freezes the order; an email usually takes minutes. If we owe you a refund, you will get it without needing your bank to intervene.

8. The small print, kept short

Refund and refill requests go to instactive6@gmail.com, 24/7. Our services are sold for promotional and entertainment purposes. StormFame is not affiliated with or endorsed by Instagram, TikTok, YouTube, Meta or Google, and orders may only be placed by people aged 18 or over. Nothing on this page limits the rights you have under the Consumer Rights Act 2015.