Last updated 20 September 2026
Before you email us
Most questions come down to one of four answers. Check these first and you may not need to wait for a reply at all:
- Where is my order? Delivery starts within 30 minutes of payment. Small orders usually finish the same day; anything from 1,000 upwards is spread over several days on purpose, so slow is not the same as stuck. If nothing at all has moved after an hour, email us with the @username or link and we will look.
- Some of it dropped off. That is what the 30-day refill guarantee is for. It runs automatically: we re-check the count and put back what is missing without you filing anything. If you can see a drop and nothing has changed after 48 hours, email us and we will run the refill by hand.
- Do you need my password? Never. A public @username, or a link to the post, video or channel, is the only thing an order uses. If anyone claiming to be StormFame asks for a password or a login code, it is not us.
- I entered the wrong username or link. Email us straight away. If delivery has not started we correct it free. Once it has started, whatever was delivered to the wrong account cannot be pulled back, so the sooner we hear the better.
How to email us
Write to support@stormfame.com. Support is staffed 24 hours a day, 7 days a week, and a typical reply takes under 15 minutes. There is no ticket system and no phone line; email reaches a person faster than either would.
To get a fix on the first reply rather than the third, include:
- The email address you paid with, so we can find the order.
- The public @username or link the order was for.
- Roughly when you ordered.
- What you expected to happen, and what happened instead. A screenshot of the count helps.
Please send it from the address you ordered with. We will not discuss an order with anyone else, which is a protection for you as much as a rule for us.
What to expect while an order runs
- Within 30 minutes: delivery has begun. That means the count has started to move, not that the whole order has landed.
- Same day: most orders of 500 or fewer are complete. Views and likes on TikTok and YouTube are usually done well inside this.
- Two to ten days: larger follower and subscriber orders drip at a steady pace. A 10,000 order can take around two weeks, and that is the intended behaviour, not a delay.
- The next 30 days: we keep re-checking the count and refill anything that drops, automatically.
Two things will stop an order mid-way: setting the account to private, or deleting the post or video. Make the account public again, or tell us which post to move the remainder to, and we restart it free within your 30 days.
Refunds and refills
Every order carries a 30-day automatic refill and a 30-day money-back guarantee, and using one does not cost you the other. If an order never starts, arrives incomplete, or is not what the page described, you can have your money back; email us with the details above and say in a sentence what went wrong. The full terms, including the few things we cannot refund and what we do instead, are on the refund policy page. It is short, and it is written to be read.
Please email before raising a chargeback with your bank. A chargeback freezes the order and takes weeks to resolve; an email usually takes minutes, and if we owe you a refund you will get it without needing your bank in the middle.